Terms of Service

Effective Date: July 1, 2026  |  Last Updated: July 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and the operator of new-chuys.click ("Company," "we," "us," or "our"), governing your access to and use of the website located at new-chuys.click, including all content, features, services, and functionality offered through the website (collectively, the "Service").

By visiting, browsing, registering an account on, or making a purchase through this website, you affirm that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained verifiable parental or legal guardian consent to use this Service;
• You have the legal authority and capacity to enter into this Agreement;
• You will use the Service only in accordance with these Terms and all applicable federal, state, and local laws;
• All information you provide to us is accurate, current, and complete.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" will refer to that entity.

We reserve the right to update, modify, or replace these Terms at any time at our sole discretion. Continued use of the Service following any modifications constitutes your acceptance of the updated Terms. It is your responsibility to check this page periodically for changes.

2. Description of Services

Chuys operates as a food-related business providing customers with access to menu information, online ordering, reservations, catering inquiries, and other food service-related features through the website new-chuys.click. The specific services offered may include, but are not limited to:

• Online Menu Browsing: Users may view available food and beverage items, descriptions, pricing, allergen information, and nutritional details as updated periodically by the Company.
• Online Ordering: Users may place orders for pickup, delivery, or dine-in through the website or integrated third-party platforms.
• Reservation Services: Users may submit reservation requests for dining at participating locations.
• Catering Inquiries: Users may submit inquiries or requests for catering services for events, gatherings, or corporate functions.
• Promotions and Loyalty Programs: Users may participate in special promotional offers, discount programs, or loyalty reward programs as made available by the Company from time to time.
• Customer Account Management: Users may create and maintain personal accounts to track orders, save preferences, manage payment methods, and access exclusive offers.
• Customer Support: Users may contact our team for assistance with orders, complaints, refund requests, or general inquiries.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service or any part thereof.

Menu items, prices, availability, and hours of operation are subject to change without notice and may vary by location. The Company makes no guarantee that any specific item will be available at any given time.

3. User Obligations and Prohibited Activities

By using this website, you agree to use it solely for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit anyone else's use and enjoyment of the website.

3.1 User Obligations

As a condition of your use of this Service, you agree to:

• Provide accurate, truthful, and complete information when creating an account or placing an order;
• Maintain the security of your account credentials and notify us immediately of any unauthorized use of your account;
• Comply with all applicable federal, state, and local laws, regulations, and ordinances;
• Respect the intellectual property rights of the Company and third parties;
• Use the Service only for its intended purpose of ordering food, obtaining information, and engaging with our food service offerings;
• Be present to receive orders at the designated time and location when placing pickup or delivery orders.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities:

• Using the Service for any unlawful, fraudulent, or malicious purpose;
• Attempting to gain unauthorized access to any portion of the website, related systems, or networks;
• Transmitting any viruses, malware, spyware, or other harmful or destructive code;
• Engaging in any form of automated data collection, including scraping, crawling, or harvesting of data without our express written consent;
• Posting, transmitting, or distributing any content that is defamatory, obscene, offensive, hateful, or otherwise objectionable;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Interfering with or disrupting the integrity or performance of the Service;
• Using the Service to send unsolicited commercial communications (spam);
• Attempting to reverse engineer, decompile, or disassemble any software or technology used in connection with the Service;
• Placing fraudulent orders, submitting false refund claims, or engaging in any form of consumer fraud;
• Using the Service for any commercial purpose without our prior written authorization;
• Harassing, threatening, or intimidating any other user, customer, or employee of the Company.

Violation of any of the above prohibitions may result in immediate termination of your account and access to the Service, and may expose you to civil and/or criminal liability under applicable United States federal and state laws.

4. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, software, and the overall design and layout of the website ("Content"), is the exclusive property of Chuys or its content suppliers and is protected by United States copyright, trademark, trade dress, patent, and other applicable intellectual property laws.

The trademarks, service marks, and logos displayed on this website are registered and unregistered trademarks of Chuys and its affiliates. Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark without the express written permission of Chuys or the third party that owns the trademark.

4.1 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use this website and its content solely for your personal, non-commercial use in connection with the food services offered by Chuys. This license does not include:

• The right to resell or commercially use the website or its Content;
• The right to collect or use product listings, descriptions, or pricing for any purpose other than personal use;
• The right to reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Service;
• The right to create derivative works based on the Content;
• The right to use data mining, robots, or similar data gathering or extraction tools.

Any unauthorized use of the Content on this website terminates the limited license granted herein. This license shall automatically terminate if you violate any of these Terms.

4.2 User-Submitted Content

If you submit, post, or otherwise make available any content to us (including reviews, feedback, comments, photos, or suggestions), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You represent and warrant that you own or have the necessary rights to grant this license and that your submission does not infringe upon the rights of any third party.

5. Payment Terms

When you place an order through our website, you agree to pay all applicable charges including the cost of food and beverages, applicable taxes, delivery fees, service fees, and any other charges as disclosed at the time of checkout.

5.1 Payment Methods

We accept various forms of payment, which may include major credit cards (Visa, MasterCard, American Express, Discover), debit cards, digital wallets, and other methods as may be made available from time to time. All payment transactions are processed through secure, third-party payment processors. We do not store your complete payment card information on our servers.

5.2 Pricing and Taxes

All prices displayed on the website are in United States Dollars (USD) and are subject to change without notice. Applicable sales taxes will be calculated and added to your order total based on the delivery or pickup location and in accordance with applicable state and local tax laws. You are responsible for all taxes associated with your purchase.

5.3 Refunds and Cancellations

Orders may be cancelled within a limited window of time after placement, as specified during the ordering process. Once an order has been confirmed and preparation has begun, cancellations may not be possible. Refund eligibility will be determined on a case-by-case basis, taking into account the nature of the issue, applicable food safety regulations, and our internal policies. Refunds, if approved, will generally be processed to the original payment method within 5–10 business days. To request a refund or cancel an order, please contact us immediately at [email protected].

5.4 Chargebacks and Disputes

If you believe a charge is incorrect, you must contact us before initiating a chargeback with your financial institution. Initiating chargebacks without first contacting us may be considered a breach of these Terms and may result in suspension of your account. We reserve the right to dispute any chargeback we believe to be fraudulent or unjustified.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE LAWS OF THE UNITED STATES AND THE APPLICABLE STATE, CHUYS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to or use of, or inability to access or use, the Service;
• Any conduct or content of any third party on or through the Service;
• Any content obtained from the Service;
• Unauthorized access, use, or alteration of your transmissions or content;
• Any errors, inaccuracies, or omissions in any content or information provided through the Service;
• Any delay or failure in performance resulting from causes beyond our reasonable control.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CHUYS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

7. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHUYS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICE;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS OFFERED.

We do not warrant that the website will always be available, accessible, uninterrupted, timely, secure, accurate, complete, or error-free. We are not responsible for any delays or failures in the website resulting from matters outside our reasonable control.

Allergen Disclaimer: While we make reasonable efforts to provide accurate allergen information, we cannot guarantee that any food item is completely free from any allergen due to shared preparation environments. Customers with food allergies or dietary restrictions are encouraged to contact us directly before placing an order. Chuys is not liable for any allergic reactions or adverse health effects resulting from the consumption of our products.

Third-Party Links: Our website may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Indemnification

You agree to defend, indemnify, and hold harmless Chuys, its affiliates, officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorneys' fees and court costs) arising out of or related to:

• Your use of or inability to use the Service;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any third-party rights, including without limitation any intellectual property, privacy, or proprietary rights;
• Any content you submit, post, or transmit through the Service;
• Your negligence, willful misconduct, or fraud;
• Any dispute between you and any other user of the Service or any third party.

We reserve the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. This indemnification obligation will survive the termination of your account and these Terms.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Chuys is registered and operates, without regard to its conflict of law provisions.

The parties agree that the Federal Arbitration Act, applicable federal law, and the laws of the applicable state shall govern these Terms and any dispute that might arise. To the extent that any matters are not subject to arbitration as set forth in Section 10, the parties hereby irrevocably consent to the exclusive jurisdiction of and venue in the federal and state courts located in the applicable state and county of the Company's principal place of business.

These Terms are also subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., which prohibits unfair or deceptive acts or practices in or affecting commerce. To the extent the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), apply to users located in California, we comply with our obligations thereunder as set forth in our Privacy Policy.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us in good faith and attempt to resolve any dispute informally by providing written notice to us at [email protected] describing the nature of the dispute and the relief sought. We will attempt to resolve the dispute informally within thirty (30) days of receipt of such notice. If the dispute is not resolved within that period, either party may proceed to formal dispute resolution as set forth below.

10.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT, ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE ("DISPUTES") SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT, IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA) COMMERCIAL ARBITRATION RULES, AS APPLICABLE.

The arbitration shall be conducted by a single neutral arbitrator and shall take place in the county in which the Company's principal place of business is located, or via remote hearing at the mutual agreement of the parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND CHUYS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Chuys expressly agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction. Additionally, either party may seek emergency equitable relief from a court of competent jurisdiction to maintain the status quo pending arbitration, without waiving the right to arbitration on the merits.

10.5 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE PARTIES HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL WITH RESPECT TO ANY DISPUTE ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE.

11. Term and Termination

These Terms shall remain in full force and effect while you use the Service. We may, in our sole discretion, with or without cause or notice, and without liability to you:

• Suspend your access to all or part of the Service;
• Terminate your account and delete all associated data;
• Restrict your use of the Service;
• Pursue any other legal or equitable remedy available to us.

Grounds for termination may include, without limitation, your breach of any provision of these Terms, conduct that we deem harmful to the Company, other users, or third parties, your engaging in fraudulent activity, or your violation of any applicable law or regulation.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination does not relieve you of any obligations arising prior to the termination date, including the obligation to pay for any orders already placed.

Upon termination of your account or your access to the Service, the following provisions of these Terms shall survive: Sections 4 (Intellectual Property), 6 (Limitation of Liability), 7 (Disclaimers), 8 (Indemnification), 9 (Governing Law), 10 (Dispute Resolution), and 13 (Severability).

12. Changes to Terms

We reserve the right to modify, amend, update, or replace these Terms at any time and for any reason at our sole discretion. When we make material changes to these Terms, we will provide notice by:

• Updating the "Last Updated" date at the top of this page;
• Posting a prominent notice on the website;
• Sending an email notification to the address associated with your account (if applicable).

Your continued use of the Service after any changes to these Terms constitutes your binding acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Service immediately and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. Changes will be effective upon posting to the website unless otherwise stated. For significant changes affecting your rights, we will endeavor to provide at least thirty (30) days' advance notice where practicable.

We may also revise these Terms to comply with any new or amended federal or state laws, including but not limited to regulations issued by the Federal Trade Commission (FTC), state consumer protection agencies, or food safety regulatory bodies.

13. Severability

If any provision of these Terms is held to be invalid, illegal, unenforceable, or in conflict with applicable law by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalidity or unenforceability of any single provision.

The parties further agree that the invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely approximates the intent and economic effect of the original provision, to the fullest extent possible under applicable law.

No waiver by either party of any breach or default of these Terms shall be deemed a waiver of any subsequent breach or default, and shall not affect the other terms of these Agreement. Any waiver must be in writing and signed by an authorized representative of the waiving party to be effective.

14. Additional Legal Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published on the website, constitute the entire agreement between you and Chuys with respect to your use of the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings between you and Chuys regarding the Service.

14.2 No Partnership or Agency

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, agency, franchise, or any other similar relationship between you and Chuys. You have no authority to make any statements, representations, or commitments on behalf of Chuys, and you will not attempt to bind Chuys to any contract or obligation.

14.3 Force Majeure

Chuys shall not be liable for any failure or delay in the performance of its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, government orders, civil unrest, strikes, power failures, internet outages, or third-party service failures. In such events, Chuys's obligations shall be suspended for the duration of the force majeure event.

14.4 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may freely assign, transfer, or delegate our rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets, or by operation of law. Any unauthorized assignment shall be null and void.

14.5 Electronic Communications

By using our Service, you consent to receive electronic communications from us. You agree that all notices, disclosures, and other communications that we provide to you electronically via email or through the website satisfy any legal requirement that such communications be in writing.

14.6 Children's Online Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age without verifiable parental consent. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you believe we may have any information from or about a child under 13, please contact us at [email protected].

14.7 Compliance with Food Safety Laws

Chuys complies with all applicable federal, state, and local food safety laws and regulations, including those administered by the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA), and applicable state health departments. Our food products are prepared in compliance with applicable health codes and sanitation standards.

15. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or your use of the Service, please contact us using the information below. We will make reasonable efforts to respond to all inquiries within a reasonable time frame.