Privacy Policy

This Privacy Policy describes how Chuys ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at new-chuys.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. Who We Are

Chuys is a food service business operating in the United States. We operate the website located at new-chuys.click and provide food-related products and services to consumers across the United States.

For any questions, requests, or concerns related to this Privacy Policy or the handling of your personal information, please contact us using the details provided above or in the Contact section at the end of this document.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at new-chuys.click
• Customers who place orders or purchase food products through our platform
• Users who create accounts or register on our website
• Individuals who subscribe to our newsletters, promotions, or marketing communications
• Anyone who contacts us via email, phone, or through our website contact forms
• Users who interact with us through third-party platforms or social media

This policy does not apply to third-party websites, services, or applications that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include:

3.1 Personal Identification Information

When you interact with us, we may collect personal information that identifies you as an individual, including but not limited to:

• Full name – used for account registration, order processing, and communication
• Email address – used for order confirmations, account management, and marketing communications
• Phone number – used for order updates, customer support, and delivery coordination
• Mailing address and delivery address – used for food delivery and service fulfillment
• Date of birth – used for age verification purposes where required
• Username and password – used for account creation and authentication

3.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order records

Please note that we do not store your full payment card numbers on our servers. All payment processing is conducted through PCI-DSS compliant third-party payment processors.

3.3 Order and Transaction Information

We collect information about the food products and services you order, including:

• Items ordered, quantities, special instructions, and dietary preferences
• Order history and purchase frequency
• Delivery preferences and special notes
• Customer feedback, ratings, and reviews

3.4 Usage Data and Technical Information

We automatically collect certain technical information when you visit and interact with our website:

• IP address – your internet protocol address
• Browser type and version – the web browser you are using
• Operating system – the operating system on your device
• Device type and identifiers – whether you are using a mobile, tablet, or desktop device
• Referring URLs – the website from which you arrived at our site
• Pages visited – which pages on our website you viewed and for how long
• Click patterns and navigation behavior – how you interact with our content
• Time and date stamps – when you accessed our website
• Search queries – terms you search for within our website

3.5 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our site. This information helps us improve your experience and analyze website performance. Please see Section 8 of this Privacy Policy for more details on our cookie practices.

3.6 Communications Data

When you contact us directly, we may collect:

• Content of emails, messages, or communications you send to us
• Records of customer support interactions
• Survey responses and feedback you provide voluntarily
• Social media messages or interactions with our official accounts

3.7 Location Data

With your permission, we may collect precise geolocation data from your device to:

• Provide accurate delivery services
• Show nearby restaurant locations or service areas
• Improve the relevance of our services based on your location

You may disable location access through your device settings at any time.

3.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in using a social media account)
• Marketing partners and analytics providers
• Delivery service partners
• Publicly available sources

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The lawful bases for our processing activities include your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and purchases
• Coordinating delivery or pickup services
• Sending order confirmations, receipts, and status updates
• Managing your account and user profile
• Responding to your questions, requests, and customer service inquiries
• Resolving disputes and troubleshooting problems

4.2 Personalization and User Experience

• Personalizing your experience on our website based on your preferences and history
• Recommending food items or promotions relevant to your interests
• Remembering your preferences, saved addresses, and favorite orders
• Adapting our website content and layout for your device

4.3 Analytics and Website Improvement

• Analyzing how visitors use our website to improve functionality and design
• Monitoring website performance, speed, and technical issues
• Understanding customer behavior and purchasing trends
• Conducting internal research and business analysis
• Testing new features and functionality before full deployment

4.4 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you about new menu items, seasonal specials, or limited-time promotions
• Conducting loyalty programs and reward systems
• Displaying targeted advertisements on our website and third-party platforms

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement and regulatory authorities
• Preventing fraud, abuse, and unauthorized access to our systems
• Enforcing our Terms of Service and other applicable policies
• Protecting the rights, property, and safety of Chuys, our customers, and the public

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business. These parties may access your personal information only as necessary to perform their functions and are contractually required to protect your data. Categories of service providers include:

• Payment processors – for secure transaction processing
• Delivery and logistics partners – for order fulfillment and delivery
• Cloud hosting providers – for website and data storage infrastructure
• Email marketing platforms – for sending communications on our behalf
• Analytics providers – such as Google Analytics, for website performance analysis
• Customer support tools – for managing customer service interactions
• Advertising networks – for serving targeted advertisements

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other contractual rights
• Protect and defend our legal rights or property
• Prevent or investigate possible wrongdoing or fraud
• Protect the personal safety of our customers, employees, or the public

5.3 Business Transfers

In the event that Chuys undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other third parties when we have obtained your explicit consent to do so. You may withdraw your consent at any time by contacting us.

6. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment information is handled by PCI-DSS compliant payment processors and is never stored in plain text on our servers.
• Access Controls: We restrict access to personal data to authorized personnel only, based on a need-to-know basis.
• Password Hashing: User passwords are stored in a hashed and salted format using industry-standard cryptographic algorithms.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems and infrastructure.
• Firewalls and Intrusion Detection: We utilize firewalls and monitoring systems to detect and prevent unauthorized access attempts.
• Employee Training: Our staff receives regular training on data protection practices and privacy obligations.

6.2 Limitations of Security

While we strive to protect your personal information using commercially reasonable measures, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights and will respond to verifiable requests within the timeframes required by applicable law.

7.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

7.2 California Residents – CCPA/CPRA Rights

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you.
• Right to Delete: The right to request deletion of personal information we have collected from you (with certain exceptions).
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not currently sell personal information, but you may still submit an opt-out request.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to only what is necessary to perform the services you request.
• Right to Data Portability: The right to receive your personal information in a portable, usable format.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will receive the same quality of service regardless of whether you exercise your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will acknowledge receipt of your request within 10 business days and respond within 45 calendar days, with the possibility of a 45-day extension when reasonably necessary.

7.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: new-chuys.click (via our contact form)

When submitting a request, please provide sufficient information to allow us to verify your identity, including your full name, email address associated with your account, and a description of your request. We may ask for additional verification information to protect your privacy and prevent fraudulent requests.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and activity, allowing for a more personalized and efficient browsing experience.

8.2 Types of Cookies We Use

8.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may impact the functionality of our website. You may also opt out of interest-based advertising by visiting:

• Network Advertising Initiative (NAI): optout.networkadvertising.org
• Digital Advertising Alliance (DAA): optout.aboutads.info

For more detailed information about our cookie practices, please refer to our full Cookie Policy available on our website at new-chuys.click.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When personal information is no longer needed for the purposes for which it was collected, we will securely delete, anonymize, or aggregate it in accordance with our data disposal procedures.

10. Children's Privacy

We are committed to protecting the privacy of minors. Our website and food services are directed to adults aged 18 and over. We do not knowingly solicit, collect, or maintain personal information from children under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so that we may take appropriate action.

This policy is consistent with the Children's Online Privacy Protection Act (COPPA), which protects the online privacy of children under the age of 13. Our services are not directed at children under 13, and we do not knowingly collect information from this age group.

11. International Data Transfers

Chuys operates in the United States, and your personal information is primarily collected, processed, and stored in the United States. However, in the course of our business operations, your personal information may be transferred to, stored, or processed in countries outside of the United States where our third-party service providers operate.

Please be aware that privacy laws in other countries may differ from those in the United States and may offer different levels of protection. When we transfer personal information internationally, we take appropriate steps to ensure that your data is protected in a manner consistent with this Privacy Policy and applicable data protection laws, including:

• Using contractual data protection clauses with our international service providers
• Only transferring data to countries with adequate data protection frameworks
• Implementing technical and organizational safeguards during international data transfers

By using our website and services, you acknowledge and consent to the potential transfer of your information to countries outside your country of residence, including the United States.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Chuys. These may include social media platforms, food review websites, payment gateways, and delivery partner platforms. This Privacy Policy does not apply to those third-party services.

We have no control over the privacy practices of third-party websites and encourage you to carefully review the privacy policies of any external sites or services you access through links on our website. We are not responsible for the content, privacy practices, or data collection activities of any third-party sites.

13. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. As of the effective date of this policy, there is no universally accepted standard for how websites should respond to DNT signals. Currently, our website does not respond to DNT browser signals. However, you may manage your cookie preferences and opt out of certain tracking activities as described in Section 8 of this Privacy Policy.

14. FTC Act Compliance and Consumer Protection

Our privacy practices are designed to comply with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. We are committed to:

• Providing clear and transparent disclosures about our data collection and use practices
• Honoring the promises we make in this Privacy Policy
• Implementing reasonable security measures to protect consumer data
• Providing consumers with meaningful choices about how their data is used
• Not engaging in deceptive or misleading data practices

If you believe we have failed to comply with our stated privacy practices or applicable consumer protection laws, you have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov or by calling 1-877-382-4357.

15. How to File a Privacy Complaint

If you have concerns about our privacy practices or believe your privacy rights have been violated, we encourage you to first contact us directly so that we have the opportunity to address your concerns.

15.1 Contact Us Directly

Please submit your privacy complaint or concern to:

• Email: [email protected]
• Website: new-chuys.click

We will acknowledge your complaint within 5 business days and work diligently to resolve the matter within 30 days. If your complaint requires more time to investigate, we will inform you of the expected timeline.

15.2 File a Complaint with Government Authorities

If you are not satisfied with our response to your privacy complaint, or if you believe we have violated applicable privacy laws, you may file a complaint with the following authorities:

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or applicable technology. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send an email notification to registered users where required by law
• Display a prominent notice on our website homepage for a reasonable period after the change

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acknowledgment of the updated policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly and transparently.

Our team will make every effort to respond to your privacy-related inquiries within 5 to 10 business days. For California residents exercising CCPA/CPRA rights, we will respond within the timeframes required by California law (45 days, extendable by an additional 45 days with notice).